Working Moms and Call Centers

I know a lot of fellow working moms who works in a call center.

Most of them are satisfied with the salary and work experience.  One common complain that I hear from them is their schedule.  Often times, they would get night shift which would mean a great adjustment in their body clock and of course, activities with their family especially with the kids.

But year after year, more mothers are also trying their luck in entering the BPO industry.  For those looking for a career in call centers, you might want to try Stellar Philippines.

Stellar Philippines, one of the country’s fastest-rising and progressive business process outsourcing (BPO) companies, opened its newest facility located in Quezon City.

The formal opening of the new Stellar Philippines facility at the 24^th Floor, MDC 100 Building, E. Rodriguez Jr. Avenue, Bagumbayan, Libis, Quezon City, one of the newest and most modern buildings in the area, is part of the company’s commitment to expand further its presence in the country and also serves as a strong testament to its successful operations for the past several years.

“Being in a new location has its challenges but we are confident that with Stellar’s management and operational philosophy, we can overcome these challenges and will help us push forward to more fruitful years for the company,” declares Mr. Edmundo Macaso, Chief Executive Officer of Stellar Philippines during the opening.

The decision to open its newest facility in one of the country’s most strategic BPO sites, the Eastwood City CyberPark, was very significant, Mr. Macaso said, since the location boasts of state-of-the-art power and telecommunications facilities, the two most important factors BPO locators look for to ensure seamless operations.

“Our former location in Cubao served us well in terms of awareness among those looking for a career in the BPO industry. Now, with this new location, we are convinced that we would be able to attract even more quality talents who are willing to be part of this burgeoning industry,” adds Mr. Macaso.

Aside from power and telecommunications, the new facility in Libis is also at the center of an area that provides all amenities and necessities of life like food, recreation, nature, fitness, entertainment, and other exciting features to provide the facility an even more conducive work environment.

In the Philippines, Stellar employs more than close to 2,000 agents in its  two facilities. For next year, Mr. Macaso said they plan to hire an additional  1,000 agents as part of its expansion.

“We value our people’s work that is why we made sure that with this new facility, the quality of work by our agents, their level of expertise and of course, the overall work culture of fun and excitement, remain intact. We pride ourselves for being the global experts in customer relationship and interaction management and in delivering excellent results, and we intend to keep it that way.”

The opening of the new Stellar Philippines facility saw the company’s top executives and management personnel in full attendance, and was even made more significant with the presence of its special guest, Undersecretary Cristino Panlilio of the Department of Trade and Industry (DTI) and other government officials.

Stellar is a leading global provider of call center and BPO solutions. It operates outsourcing centers around the world manned by more than 5,000 employees that collectively manage over 300 million customer interactions and 100 million transaction processes annually.